Contact Customer Service at 616.866.5657 to obtain your return authorization to avoid any unnecessary charges and/or your product be returned to you!!!! To learn more, read below.
Stock Returns All sales are final and no return of non-damaged Goods will be accepted without prior written authorization from Bates. If Bates determines that it erred on the quantity, style or other aspect regarding the initial shipment of Goods, Bates will authorize the return of saleable Goods and will forward Customer an authorization number provided the request for return authorization is made within thirty (30) days of Customer's receipt of the merchandise shipped in error. Upon receipt of authorized stock returns marked with the applicable authorization number, Bates will credit Customer's account with the price initially charged for the returned Goods plus the amount expended by customer on freight. A $3.00 per pair restocking fee and $2.50 per pair repackaging fee may be deducted from the credit if not caused by Bates' error. If Customer ships non-damaged merchandise to Bates without first obtaining Bates' written authorization, such shipment will be refused by Bates' Return Goods Department, returned to Customer at Customer's expense and a $3.00 per pair handling fee and return freight will be charged to Customer.
Damaged Goods
Prior return authorization from Bates for damaged Goods
(worn or unworn) is required. If authorized, Bates will
authorize the return of saleable Goods and will forward
Customer an authorization number. Damage Goods should
be shipped in cartons marked "DAMAGED" and if
worn, also marked "WORN" and be marked with
the applicable authorization number. Bates' Quality Assurance
Department will inspect return Goods upon receipt and
determine whether such Goods are actually of inferior
quality. If inspection reveals no legitimate reason to
issue credit, Bates will inform Customer that there is
"No Credit" and such Goods will be immediately
disposed of unless: 1)Customer has specifically requested
that all "No Credit" Goods be returned to Customer,
or 2)Customer has enclosed a note with the Goods requesting
that specific Goods be returned if "no credit"
can be allowed. Return of "No Credit" Goods
shall be at Customer's expense.
In the case of damaged but unworn Goods, Bates will credit Customer's account with the price initially charged for the Goods plus the amount expended by Customer on freight. In the case of damaged but worn Goods, Bates will credit Customer's account with an amount equal to a percentage of the amount initially charged Customer for the Goods, plus the amount expended by the Customer on freight. This percentage will be 100%, 50% or 0% based on the estimated normal degree of wear (exclusive of the defect) remaining in the Goods when returned, as determined by Bates' Return Goods Department.
Return Goods Address
All authorized stock returns and all returns of damaged
Goods must be shipped in compliance with Bates' returned
goods procedure to the following address or such other
address as communicated to Customer in writing and will
not be accepted at any other location: Bates Return Goods Department,
9300 Courtland Dr., Mailcode HD-102, Rockford, MI 49351.
Do the Products have a Warranty?
Bates warrants that upon delivery, the Goods will be free
from defects in material and workmanship under proper
and normal use. Goods shall be consider "defective"
if the defect materially impairs the value of the Goods
for their intended use to Customer or the end-user. Bates
further warrants that all Goods and services will be produced
and furnished in accordance with applicable laws and regulations,
including the Fair Labor Standards Act of 1938, as amended.
Limitations on Warranty:
Bates' liability for a defect in the Goods, whether based
on contract, tort, warranty, strict liability, or any
other theory, shall not exceed the purchase price of the
defective Goods. THIS WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS, IMPLIED, STATUTORY,
OR OTHERWISE. IN PARTICULAR, THERE IS NO WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDY OF REPAIR
OR REPLACEMENT PROVIDED UNDER THIS WARRANTY IS EXCLUSIVE
AND IN LIEU OF ALL OTHER REMEDIES. BATES SHALL HAVE NO
LIABILITY TO THE CUSTOMER FOR CONSEQUENTIAL, SPECIAL,
INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER,
INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY NOT CAUSED
BY NEGLIGENCE OF BATES, PROPERTY DAMAGE, LOST PROFITS
OR OTHER ECONOMIC INJURY DUE TO ANY DEFECT IN THE GOODS
OR ANY BREACH OF THIS AGREEMENT BY BATES. BATES SHALL
NOT BE LIABLE TO THE CUSTOMER IN TORT FOR ANY DEFECT IN
THE DESIGN OR MANUFACTURE OF THE GOODS.
No representative, agent or dealer of Bates has authority to modify, expand, or extend this warranty to waive any of the limitations or exclusion of this Warranty, or to make any different or additional warranties with respect to any Goods or services furnished by Bates.
Cancellation Policy:
Orders may not be changed or canceled without the written
approval of Bates. Customer may request cancellation of
a purchase order by submitting a written request to Bates'
Customer Service Department. Customer will reimburse Bates
for all expenses and losses resulting from any Customer
change or cancellation.
