Ratings & Reviews (68)
(68)
0.46176470588235297
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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6% of reviewers recommend this product

Performance
Excellent Shoe - by , Nov 22, 2019
5/ 5 Stars
I find this shoe to be so good looking and comfortable that I wear them as everyday shoes. I get frequent comments on how nice they look.

Excellent Shoe

Nov 22, 2019
I find this shoe to be so good looking and comfortable that I wear them as everyday shoes. I get frequent comments on how nice they look.
Bates Footwear's reply

Thanks for the great feedback Richard!

Heels disintegrated on both shoes - by , Oct 01, 2019
3/ 5 Stars
Bates lite oxford shoes were comfortable; however, third time wearing them for a retirement ceremony and both soles/heels became brittle and disintegrated all over the stage. Totally unsat!

Heels disintegrated on both shoes

Oct 01, 2019
Bates lite oxford shoes were comfortable; however, third time wearing them for a retirement ceremony and both soles/heels became brittle and disintegrated all over the stage. Totally unsat!
Bates Footwear's reply

Have you reached out to our customer service team yet? We stand behind our products and we would love the opportunity to help. Please visit our ‘Contact Us’ page and fill out the Defective Product Form to start a warranty claim. If you need any assistance with the form give the team a call at 866.699.7374. Thank you!

LOVE my Bates! - by , Aug 16, 2019
5/ 5 Stars
This time, when ordering, I requested a half size larger and next step wider. That made all the difference in the world for me in comfort!! Not only can I go all day long in these great shoes, but I get loads of compliments from customers in my store of how these shoes sparkle and shine. Keep up your excellent workmanship! I'm a happy customer, once again!!

LOVE my Bates!

Aug 16, 2019
This time, when ordering, I requested a half size larger and next step wider. That made all the difference in the world for me in comfort!! Not only can I go all day long in these great shoes, but I get loads of compliments from customers in my store of how these shoes sparkle and shine. Keep up your excellent workmanship! I'm a happy customer, once again!!
Bates Footwear's reply

Thanks for your great feedback!

Heel will impload - by , Jul 02, 2019
1/ 5 Stars
I have worn these shoes twice, the second time was to an officers funeral, were the heel completely disintegrated and left all the rubber throughout the church. Wasn't hard to follow my tracks! It was a comfortable shoe, I will say, but after the second use, I'm extremely disappointed for the cost.

Heel will impload

Jul 02, 2019
I have worn these shoes twice, the second time was to an officers funeral, were the heel completely disintegrated and left all the rubber throughout the church. Wasn't hard to follow my tracks! It was a comfortable shoe, I will say, but after the second use, I'm extremely disappointed for the cost.
Bates Footwear's reply

Hi Roger. It appears our team is already assisting you with this issue. Please let us know if there's anything else we can assist you with. Thank you.

Comfortable at a Cost - by , Jun 11, 2019
1/ 5 Stars
The Good: They were extremely comfortable to wear especially during long ceremonies. Even though they scuffed easily (like all high gloss shoes) they cleaned up fairly easily and always looked great. The Ugly: The soles literally disintegrated into crumbly dust after infrequent wear. See attached photo.

Comfortable at a Cost

Jun 11, 2019
The Good: They were extremely comfortable to wear especially during long ceremonies. Even though they scuffed easily (like all high gloss shoes) they cleaned up fairly easily and always looked great. The Ugly: The soles literally disintegrated into crumbly dust after infrequent wear. See attached photo.
Bates Footwear's reply

Have you reached out to our customer service team yet? We stand behind our products and we would love the opportunity to help. Please visit our ‘Contact Us’ page and fill out the Defective Product Form to start a warranty claim. If you need any assistance with the form give the team a call at 866.699.7374. Thank you!

Beautiful shoes. - by , Feb 01, 2019
5/ 5 Stars
It is great. Very conforatable and beautiful.

Beautiful shoes.

Feb 01, 2019
It is great. Very conforatable and beautiful.
Bates Footwear's reply

Thank you for the great feedback!

Clean - by , Dec 31, 2018
5/ 5 Stars
These are the Cleanest shoes I've ever bought. I've tried other imitators and they are not it is good or have anywhere near as good a quality as the shoes. They came crisp and clean and I couldn't be happier

Clean

Dec 31, 2018
These are the Cleanest shoes I've ever bought. I've tried other imitators and they are not it is good or have anywhere near as good a quality as the shoes. They came crisp and clean and I couldn't be happier
Bates Footwear's reply

Beautiful!

Nice looking but a mixed bag. - by , Dec 16, 2018
3/ 5 Stars
These shoes are excellent for their intended purpose. They fit, look good and seem true to size and are comfortable and lightweight for a formal/uniform shoe. The down side is the same light weight polyurethane sole and heel material that makes them "lite" is prone to hydrolysis and will disintegrate if the shoes are stored for a long period of time. Bates replaced my original pair replaced because of that phenomenon. My solution is to literally pull them out once a week and wear them around the house a little to exercise the material to see if that extends to life of the material.

Nice looking but a mixed bag.

Dec 16, 2018
These shoes are excellent for their intended purpose. They fit, look good and seem true to size and are comfortable and lightweight for a formal/uniform shoe. The down side is the same light weight polyurethane sole and heel material that makes them "lite" is prone to hydrolysis and will disintegrate if the shoes are stored for a long period of time. Bates replaced my original pair replaced because of that phenomenon. My solution is to literally pull them out once a week and wear them around the house a little to exercise the material to see if that extends to life of the material.
Bates Footwear's reply

We appreciate you sharing your feedback. If we can help please give us a call at 866.699.7374. Thank you.

The heal will disintegrate - by , Dec 05, 2018
1/ 5 Stars
The heal completely fell apart while walking through the house. I’ve never seen anything like it. Hydrolysis or not the shoes are flawed.

The heal will disintegrate

Dec 05, 2018
The heal completely fell apart while walking through the house. I’ve never seen anything like it. Hydrolysis or not the shoes are flawed.
Bates Footwear's reply

The age of the footwear can greatly affect it. Please give our team a call at 866.699.7374. Your footwear may fall under our warranty.

Infamous "Bates Blowout" - by , Nov 15, 2018
1/ 5 Stars
Very embarrassing issue with the soles of the shoes disintegrating while wearing them for my daughter's wedding. I had bought these to wear for my retirement ceremony more than six years ago and wore them only that one time prior to this past weekend. They still looked as new as the day I bought them. I have never heard of anything like that happening. If I had, I would have bought a fresh pair to wear. It was quite embarrassing to have my shoes falling apart as I walked my daughter down the aisle leaving a trail of shoe pieces as I went. I am glad I never have to buy your shoes again!! I spent 30 years in the service and not once did I experience anything like this. I still have the original leather uppers I was issued at ROTC and they are in great shape. They are NOT Bates by the way! You should be ashamed of providing such poor quality footwear to our service members. It sounds like you rectified the problem, but you should know there are a still people out there having these issues. I ended up throwing them away to save space on packing for my trip home.

Infamous "Bates Blowout"

Nov 15, 2018
Very embarrassing issue with the soles of the shoes disintegrating while wearing them for my daughter's wedding. I had bought these to wear for my retirement ceremony more than six years ago and wore them only that one time prior to this past weekend. They still looked as new as the day I bought them. I have never heard of anything like that happening. If I had, I would have bought a fresh pair to wear. It was quite embarrassing to have my shoes falling apart as I walked my daughter down the aisle leaving a trail of shoe pieces as I went. I am glad I never have to buy your shoes again!! I spent 30 years in the service and not once did I experience anything like this. I still have the original leather uppers I was issued at ROTC and they are in great shape. They are NOT Bates by the way! You should be ashamed of providing such poor quality footwear to our service members. It sounds like you rectified the problem, but you should know there are a still people out there having these issues. I ended up throwing them away to save space on packing for my trip home.
Bates Footwear's reply

We do sincerely apologize for your experience. It sounds like hydrolysis struck here. It is a natural process. Hydrolysis can happen when rubber, and polyurethane, is stored for a lengthy period of time, it will break down. We do stand behind our footwear and would love to look into this further. Please give us a call at 866.699.7374. Thank you.