Ratings & Reviews (34)
(34)
0.27058823529411763
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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6% of reviewers recommend this product

Performance
Poor Sole Design on Bates White Oxford - by , Aug 10, 2019
1/ 5 Stars
Yesterday, I had the privilege of commissioning a young man into the Air Force Reserves. I wore my Service Dress Whites with my Bates White Oxford shoes. Only way to and during the ceremony, the heels and the soles of my shoes completely disintegrated. This was completely embarrassing. I left white crumbs all over the recruiters office. If it can't last on regular ground it won't last on non-skid and the abuse of a ship. I will be addressing the Navy Uniform Board with my concerns about your product as well.

Poor Sole Design on Bates White Oxford

Aug 10, 2019
Yesterday, I had the privilege of commissioning a young man into the Air Force Reserves. I wore my Service Dress Whites with my Bates White Oxford shoes. Only way to and during the ceremony, the heels and the soles of my shoes completely disintegrated. This was completely embarrassing. I left white crumbs all over the recruiters office. If it can't last on regular ground it won't last on non-skid and the abuse of a ship. I will be addressing the Navy Uniform Board with my concerns about your product as well.
Bates Footwear's reply

Have you reached out to our customer service team yet? We stand behind our products and we would love the opportunity to help. Please visit our ‘Contact Us’ page here https://bit.ly/2RlrfFF and fill out the Defective Product Form to start a warranty claim. If you need any assistance with the form give the team a call at 866.699.7374. Thank you!

Bates Blowout! - by , Oct 01, 2018
1/ 5 Stars
A week ago Sunday, I had the privilege of commissioning a young man in the Navy. As a Retired Rear Admiral, I do this from time-to-time, and I wear my uniform per the season. This time, I wore my Service Dress Whites along with my Bates white shoes. I have owned this particular pair of white shoes for about 10 years and have worn them perhaps four times per year without a problem. At this particular ceremony, the heels and the soles of my shoes completely disintegrated towards the end of the ceremony. I take pride in my uniform and my shoes. I keep my shoes clean and polished; I store my shoes in a dry cool area with shoe trees and shoe socks. My civilian shoes last much longer than your shoes. It was an embarrassing moment. I called your customer representative who told me that your product goes through a process of degradation which you consider "normal". After reading the other reviews, I wonder why you have not switched to a leather sole and hard rubber heel for your shoes. This is especially appropriate when wearing your product aboard ship standing on the non-skid decking where the wear and tear is much worse. Please consider improving your product. I will be writing the Navy Uniform Board with my concerns about your product as well.

Bates Blowout!

Oct 01, 2018
A week ago Sunday, I had the privilege of commissioning a young man in the Navy. As a Retired Rear Admiral, I do this from time-to-time, and I wear my uniform per the season. This time, I wore my Service Dress Whites along with my Bates white shoes. I have owned this particular pair of white shoes for about 10 years and have worn them perhaps four times per year without a problem. At this particular ceremony, the heels and the soles of my shoes completely disintegrated towards the end of the ceremony. I take pride in my uniform and my shoes. I keep my shoes clean and polished; I store my shoes in a dry cool area with shoe trees and shoe socks. My civilian shoes last much longer than your shoes. It was an embarrassing moment. I called your customer representative who told me that your product goes through a process of degradation which you consider "normal". After reading the other reviews, I wonder why you have not switched to a leather sole and hard rubber heel for your shoes. This is especially appropriate when wearing your product aboard ship standing on the non-skid decking where the wear and tear is much worse. Please consider improving your product. I will be writing the Navy Uniform Board with my concerns about your product as well.
Bates Footwear's reply

We appreciate your feedback and we will pass your comments along to the product team. We do sincerely apologize for any inconveniences, but this is standard on footwear that is over a decade old that also sits in storage. If we can be of further assistance please give us a call at 866.699.7374.

Only purchased because required - by , Sep 29, 2018
1/ 5 Stars
Not comfortable. Shoes fail spectacularly, and no it's not the "this might happen to shoes not used regularly". Glue on sole falls apart. Not reliable. Last like all Bates is made for one foot shape; mine is different, so it's uncomfortable. This shoe has caused professional embarrassment when the shoe blows out at random.

Only purchased because required

Sep 29, 2018
Not comfortable. Shoes fail spectacularly, and no it's not the "this might happen to shoes not used regularly". Glue on sole falls apart. Not reliable. Last like all Bates is made for one foot shape; mine is different, so it's uncomfortable. This shoe has caused professional embarrassment when the shoe blows out at random.
Bates Footwear's reply

Since the dress styles are often stored for years between ceremonies, the uppers may age well but the rubber soles can dry out and become brittle. You can actually prevent this or extend the life of the shoes by rotating them in the wearing process. Even wearing them around the house on occasion will help keep the soles from breaking down. Your footwear may fall under our warranty. Please give us a call at 866.699.7374.

Blow out! - by , Jul 29, 2018
1/ 5 Stars
Probably one of the most uncomfortable shoes I've worn. Unfortunately there's really no military shoe alternative. Get prepared for the blowout - I've had them in white, brown, and black over the past 19 years.

Blow out!

Jul 29, 2018
Probably one of the most uncomfortable shoes I've worn. Unfortunately there's really no military shoe alternative. Get prepared for the blowout - I've had them in white, brown, and black over the past 19 years.
Bates Footwear's reply

Please give the team a call at 866.699.7374. This can happen to older footwear, but we do stand behind our products.

Terribly overpriced product - by , Jul 17, 2018
1/ 5 Stars
I had to buy a new pair after wearing the previous pair 5 times, less than 10 hours of wear. Disgusting way to treat military members since these are required uniform item.

Terribly overpriced product

Jul 17, 2018
I had to buy a new pair after wearing the previous pair 5 times, less than 10 hours of wear. Disgusting way to treat military members since these are required uniform item.
Bates Footwear's reply

Since the dress styles are often stored for years between ceremonies, the uppers may age well but the rubber soles can dry out and become brittle. You can actually prevent this or extend the life of the shoes by rotating them in the wearing process. Even wearing them around the house on occasion will help keep them from breaking down. Regardless we stand by our footwear and have reached out to you through email to get your information. You can also call the team for help at 866.699.7374.

Overpriced garbage - by , May 09, 2018
1/ 5 Stars
These are the worst shoes ever designed, and I think it is criminal that the Navy requires us to buy them and there are truly no other brands to compete with. Everyone I know has had the soles fall apart, always at the worst possible time. I generally choose to wear my pumps for a variety of reasons (they look better and last longer); but on occasion I am required to wear these "clown shoes": A graduation in 2004; a "manning the rails" in 2011; and today a summer whites inspection, which within 2 minutes of putting the shoes on they started to disintegrate leaving a trail of white shoe sole crumbs from my workspace to the atrium for the inspection. Another instance of required personal expense with absolutely no benefit to mission readiness!!! CHANGE YOUR PRODUCT, or come up with a non-polyurethane sole!!!

Overpriced garbage

May 09, 2018
These are the worst shoes ever designed, and I think it is criminal that the Navy requires us to buy them and there are truly no other brands to compete with. Everyone I know has had the soles fall apart, always at the worst possible time. I generally choose to wear my pumps for a variety of reasons (they look better and last longer); but on occasion I am required to wear these "clown shoes": A graduation in 2004; a "manning the rails" in 2011; and today a summer whites inspection, which within 2 minutes of putting the shoes on they started to disintegrate leaving a trail of white shoe sole crumbs from my workspace to the atrium for the inspection. Another instance of required personal expense with absolutely no benefit to mission readiness!!! CHANGE YOUR PRODUCT, or come up with a non-polyurethane sole!!!
Bates Footwear's reply

This will happen to older footwear that doesn't get much usage. Please give us a call at 866.699.7374 as your footwear may fall under our warranty. We apologize for any inconvenience. Thank you.

Another disappointed customer - by , May 08, 2018
1/ 5 Stars
Another confirmed case of Bates Blowout. I knew this was an occupational hazard, having seen several shipmates endure their shoes fall apart halfway through a day. Today it was my turn. I was halfway up Captiol Hill to give a brief when I felt the heel give out. Thank goodness a Marine Sargent in the Office of Legislative Affairs had some clear packing tape- held the pieces of my disintegrating shoe together just long enough to limp into and out of the brief without leaving a trail of white plastic crumbs behind. And the sad part is, "Bates Lites" are less comfortable than my other genuine leather soled business shoes. BATES, please listen: "Cooler and Lighter" is the wrong goal. Durability and reliability are the critical, non-negotiable threshold requirements for any shoe.

Another disappointed customer

May 08, 2018
Another confirmed case of Bates Blowout. I knew this was an occupational hazard, having seen several shipmates endure their shoes fall apart halfway through a day. Today it was my turn. I was halfway up Captiol Hill to give a brief when I felt the heel give out. Thank goodness a Marine Sargent in the Office of Legislative Affairs had some clear packing tape- held the pieces of my disintegrating shoe together just long enough to limp into and out of the brief without leaving a trail of white plastic crumbs behind. And the sad part is, "Bates Lites" are less comfortable than my other genuine leather soled business shoes. BATES, please listen: "Cooler and Lighter" is the wrong goal. Durability and reliability are the critical, non-negotiable threshold requirements for any shoe.
Bates Footwear's reply

This will happen to older footwear that doesn't get much usage. Please give us a call at 866.699.7374 as your footwear may fall under our warranty. We apologize for any inconvenience. Thank you.

The heels fall apart! - by , Feb 24, 2018
1/ 5 Stars
My white dress shoes fell apart after about 2 years, only worn 6 times for 2 Inspections and 4 ceremonies ... total time worn maybe 7 hours. Not the quality I would expect from Bates after wearing Batesshoes for over 30 years.

The heels fall apart!

Feb 24, 2018
My white dress shoes fell apart after about 2 years, only worn 6 times for 2 Inspections and 4 ceremonies ... total time worn maybe 7 hours. Not the quality I would expect from Bates after wearing Batesshoes for over 30 years.
Bates Footwear's reply

We understand your frustration, however, the footwear is made to be worn and when rubber, and polyurethane, is stored for a lengthy period of time, it will break down. It is a natural process called hydrolysis and something that the industry is working to address. Your footwear may fall under our warranty. Please give us a call at 866.699.7374. We do sincerely apologize for any inconveniences you may have suffered.

Garbage - by , Feb 10, 2018
1/ 5 Stars
My first pair of these shoes lasted 15 years. My second pair lasted two before the soles disintegrated after one use. Obviously you have changed something because there are many other reviews saying the same thing. I find it hard to believe you can't make a shoe sole that doesn't fall apart. I have other shoes with white soles that last years. Why do you insist on using this crap foam material that just disintegrates? Can't you make these shoes with a hard sole that will last?

Garbage

Feb 10, 2018
My first pair of these shoes lasted 15 years. My second pair lasted two before the soles disintegrated after one use. Obviously you have changed something because there are many other reviews saying the same thing. I find it hard to believe you can't make a shoe sole that doesn't fall apart. I have other shoes with white soles that last years. Why do you insist on using this crap foam material that just disintegrates? Can't you make these shoes with a hard sole that will last?
Bates Footwear's reply

We see that we were able to set you up with a warranty inspection. We are happy we are able to assist you. We will also pass your comments along to the product team. Please give us a call if we can help further. 866.699.7374. Thank you.

OVERPRICED JUNK - by , Sep 26, 2017
1/ 5 Stars
I am a Merchant Marine Officer and authorized NEX patron. I seldom wore my Bates white uniform shoes, meticulously cleaned them and stored them wrapped in the original paper and box. Had an assignment which required my whites and when I pulled the shoes out the uppers were in new condition but the heels and soles disintegrated. When I inquired to Bates I was told that if I don't wear them this is what happens. What kind of expensive shoe disintegrates from not wearing

OVERPRICED JUNK

Sep 26, 2017
I am a Merchant Marine Officer and authorized NEX patron. I seldom wore my Bates white uniform shoes, meticulously cleaned them and stored them wrapped in the original paper and box. Had an assignment which required my whites and when I pulled the shoes out the uppers were in new condition but the heels and soles disintegrated. When I inquired to Bates I was told that if I don't wear them this is what happens. What kind of expensive shoe disintegrates from not wearing
Bates Footwear's reply

We understand your frustration, however, the footwear is made to be worn and when rubber, and polyurethane, is stored for a lengthy period of time, it will break down. It is a natural process called hydrolysis and something that the industry is working to address. Your footwear may fall under our warranty. Please give us a call at 866.699.7374. We do sincerely apologize for any inconveniences you may have suffered.