Ratings & Reviews (31)
(31)
0.3419354838709677
Rating Breakdown
Rating Breakdown
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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10% of reviewers recommend this product

Performance
Bates Blowout - by , Oct 18, 2018
3/ 5 Stars
I had a pair of Chloroforms that suffered the infamous Bates Blowout, purchased a new pair and less than a year later I feel the sole suddenly change and there are chunks of heel missing from around the bottom of the heel. It is just a matter of time before I suffer another catastrophic failure at the most inopportune moment like on the USS Wisconsin (where it happened last time).

Bates Blowout

Oct 18, 2018
I had a pair of Chloroforms that suffered the infamous Bates Blowout, purchased a new pair and less than a year later I feel the sole suddenly change and there are chunks of heel missing from around the bottom of the heel. It is just a matter of time before I suffer another catastrophic failure at the most inopportune moment like on the USS Wisconsin (where it happened last time).
Bates Footwear's reply

We're sorry to hear about your experience with these boots. Give the team a call at 866.699.7374, we are here to help.

Bates Blowout.... - by , Mar 16, 2018
1/ 5 Stars
standard bates blowout

Bates Blowout....

Mar 16, 2018
standard bates blowout
Bates Footwear's reply

We would love to have more information on this pair. Your footwear may fall under our warranty. Please give us a call at 866.699.7374. We do sincerely apologize for any inconveniences you may have suffered.

The infamous Bates Blowout - by , Mar 02, 2018
2/ 5 Stars
If you haven't figured out by now that the soles you use on these are complete and utter garbage, then I have to question who runs your customer service and product development. In 22 years of service, I have met THOUSANDS of people whose shoes have completely disintegrated. Yet, your answer is STILL "The soles will break down over time". How about you develop a sole that is worth something. These shoes are not cheap and for that amount of money, I can buy quality oxfords that will last ten times longer. But Bates knows that military personnel don't have many options, specifically for brown shoes. The only positive thing I can say about Bates shoes is that I won't have to buy many more pairs of them because I'm retiring before too long.

The infamous Bates Blowout

Mar 02, 2018
If you haven't figured out by now that the soles you use on these are complete and utter garbage, then I have to question who runs your customer service and product development. In 22 years of service, I have met THOUSANDS of people whose shoes have completely disintegrated. Yet, your answer is STILL "The soles will break down over time". How about you develop a sole that is worth something. These shoes are not cheap and for that amount of money, I can buy quality oxfords that will last ten times longer. But Bates knows that military personnel don't have many options, specifically for brown shoes. The only positive thing I can say about Bates shoes is that I won't have to buy many more pairs of them because I'm retiring before too long.
Bates Footwear's reply

We've reached out to you via email or give us a call at 866.699.7374. We would love the opportunity to help.

Full-blown Bates Blowout! - by , Jun 06, 2017
1/ 5 Stars
As always, my Bates failed me like no other shoe could and always at the worst time. This was my third Bates blowout. I suffered by first at a memorial service for a friend leaving a trail of heel debris to litter the aisle of the chapel as awkwardly hobbled around on my crumbling soles. These were a set of black dress shoes that were about 10 years old that I wore a few times a year. My next one came with an old but reliable pair of brown oxfords that were 15 years old. They couldn't stand up to everyday wear and the sides blew out at the stitching to the sole. This pair replaced those and blew out at an awards ceremony. As a walked around the squadron to go back to my office put my flight boots back on, I left a trail of debris down the corridor that left everyone know to expect the same from their Bates. These shoes were 7 years old and I wore them daily few a year or so before heading out to the desert and then back to flying duty where I only wore them occasionally for the last 6 years. While generally comfortable, the soles are garbage and rot to pieces over the long term making them worthless to have in your closet as a uniform item for occasional wear.

Full-blown Bates Blowout!

Jun 06, 2017
As always, my Bates failed me like no other shoe could and always at the worst time. This was my third Bates blowout. I suffered by first at a memorial service for a friend leaving a trail of heel debris to litter the aisle of the chapel as awkwardly hobbled around on my crumbling soles. These were a set of black dress shoes that were about 10 years old that I wore a few times a year. My next one came with an old but reliable pair of brown oxfords that were 15 years old. They couldn't stand up to everyday wear and the sides blew out at the stitching to the sole. This pair replaced those and blew out at an awards ceremony. As a walked around the squadron to go back to my office put my flight boots back on, I left a trail of debris down the corridor that left everyone know to expect the same from their Bates. These shoes were 7 years old and I wore them daily few a year or so before heading out to the desert and then back to flying duty where I only wore them occasionally for the last 6 years. While generally comfortable, the soles are garbage and rot to pieces over the long term making them worthless to have in your closet as a uniform item for occasional wear.
Bates Footwear's reply

We understand your frustration, however, footwear is made to be worn and when rubber, and polyurethane, is stored for a lengthy period of time, it will break down. It is a natural process called hydrolysis and something that the industry is working to address. Your footwear may fall under our warranty. Please give us a call at 866.699.7374. We do sincerely apologize for any inconveniences you may have suffered.

A bit snug, but very classy shoe - by , Jan 04, 2017
5/ 5 Stars
Overall my husband is very pleased with this shoe. I purchased the same size he wears in all black for work, but these seem a bit small. I'm sure once he breaks them in they'll fit better. I was so excited to find this style in brown from Bates, which made the perfect Christmas gift! Very pleased with the purchase, price / discounts, and the Bates customer service team!

A bit snug, but very classy shoe

Jan 04, 2017
Overall my husband is very pleased with this shoe. I purchased the same size he wears in all black for work, but these seem a bit small. I'm sure once he breaks them in they'll fit better. I was so excited to find this style in brown from Bates, which made the perfect Christmas gift! Very pleased with the purchase, price / discounts, and the Bates customer service team!
Bates Footwear's reply

Thank you for your outstanding feedback on this dress oxford style!

Just what I needed - by , Aug 03, 2016
5/ 5 Stars
I needed a pair of brown shoes and all I could find locally were too casual. I had recently purchased a pair of Bates Lites black oxfords and waited for the brown Bates Lites to be available. I am glad I did! They are as comfortable as the black Lites and fit my needs exactly.

Just what I needed

Aug 03, 2016
I needed a pair of brown shoes and all I could find locally were too casual. I had recently purchased a pair of Bates Lites black oxfords and waited for the brown Bates Lites to be available. I am glad I did! They are as comfortable as the black Lites and fit my needs exactly.
Horrible sole longevity - by , Jul 18, 2016
1/ 5 Stars
2 of my 3 pair of Bates have had the soles fall apart just like the rest of the reviews. I called customer service and their answer was they only stand behind their product for a year but could have a 20% discount. They have also done nothing to rectify the issue and blame it on the age of the shoe. I would expect a $164 pair of shoes to last a lifetime. Poor quality of shoe and a company that doesn't stand behind their product! Don't recommend!!!!

Horrible sole longevity

Jul 18, 2016
2 of my 3 pair of Bates have had the soles fall apart just like the rest of the reviews. I called customer service and their answer was they only stand behind their product for a year but could have a 20% discount. They have also done nothing to rectify the issue and blame it on the age of the shoe. I would expect a $164 pair of shoes to last a lifetime. Poor quality of shoe and a company that doesn't stand behind their product! Don't recommend!!!!
Bates Footwear's reply

Compounds in the rubber can breakdown with age and minimal use, but we do stand behind our products and would be happy to do all we can to help. Please call the team again at 866.699.7374 or email us at customerservice@batesfootwear.com. Thank you.

The heel wears terribly - by , Apr 10, 2016
1/ 5 Stars
I've worn the Bates lite oxford brown shoes for 2 years. I have 2 pair and alternate between them each daily. The heels on both pair have severely deteriorated. Though they are a comfortable light weight shoe, I'm very disappointed in their wear as a military uniform item.

The heel wears terribly

Apr 10, 2016
I've worn the Bates lite oxford brown shoes for 2 years. I have 2 pair and alternate between them each daily. The heels on both pair have severely deteriorated. Though they are a comfortable light weight shoe, I'm very disappointed in their wear as a military uniform item.
Bates Footwear's reply

Please give the team a call at 866.699.7374. We would be happy to assist.

Third pair of awful Bates shoes with disintegrating heels - by , Feb 07, 2016
1/ 5 Stars
Now I'm out another barely used pair of Bates shoes due to heel disintegrating heel after only being worn 20 times at most. This has happened on a pair of black shoes and two pair of brown shoes. When will Bates address this chronic problem? I would have gone with a reliable pair of non-military shoes but due to the last minute nature of this failure I was forced to buy yet another pair of Bates. Would this company please stand up at some point and fix their product and reimburse those of us that have been ripped off?

Third pair of awful Bates shoes with disintegrating heels

Feb 07, 2016
Now I'm out another barely used pair of Bates shoes due to heel disintegrating heel after only being worn 20 times at most. This has happened on a pair of black shoes and two pair of brown shoes. When will Bates address this chronic problem? I would have gone with a reliable pair of non-military shoes but due to the last minute nature of this failure I was forced to buy yet another pair of Bates. Would this company please stand up at some point and fix their product and reimburse those of us that have been ripped off?
Bates Footwear's reply

The materials found in the rubber and polyurethane soles will breakdown with age no matter how many times there are worn. This will happen with all footwear. Please give the team a call at 866.699.7374 so we can discuss in further detail and try to help. Thank you.

Trash and total waste of your money. - by , Jan 23, 2016
1/ 5 Stars
Why make leather shoes with foam soles. The leather will last forever but it does you no good when the sole just falls apart. I wore them and through out the day the shoes started to crumble apart. I kept leaving a trail of black foam. By the end of the day I had no heel but the leather sill looks great. I am not even sure a cobbler can resole foam soles.

Trash and total waste of your money.

Jan 23, 2016
Why make leather shoes with foam soles. The leather will last forever but it does you no good when the sole just falls apart. I wore them and through out the day the shoes started to crumble apart. I kept leaving a trail of black foam. By the end of the day I had no heel but the leather sill looks great. I am not even sure a cobbler can resole foam soles.
Bates Footwear's reply

The Bates Lites Leather Oxford uses the Bates Max Lite Outsole for more comfortable all day wear. We stand behind our products and would be happy to help. Please give the team a call at 866.699.7374. Thank you.