Most Asked Questions
When will I receive a refund?
Returns will be refunded to the original card used to purchase the items(s).
Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow two weeks for your return to be processed.
You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.View more FAQ
Weekdays: 8am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET
Batesfootwear.com Customer Service
1400 Industries Road
Richmond, IN 47374