Contact Us

We currently offer the following ways to contact us

EMAIL
customerservice@batesfootwear.com
PHONE
For all inquiries regarding your batesfootwear.com order, please call us at 1-866-699-7374
Monday – Friday 8am – 9pm ET
Saturday – Sunday 9am – 6pm ET
Batesfootwear.com Customer Service
1400 Industries Road
Richmond, IN 47374
General Inquiry Form *Required Field
Thank you for your inquiry. Please fill out the form below as completely as you can. A confirmation email will be automatically sent to you.

Defective Product Form *Required Field
Order Return Form *Required Field
Order Status/Change Order Form *Required Field
Return Status Form *Required Field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
Yes. I'd like to receive exclusive email offers and be entered to win free shoes each month!

We don't share or sell personal info. See Privacy Policy.