For all customers seeking standard Bates product returns, warranty, or cancellations, please select the online returns form or contact Bates Customer Service at (866) 699-7374.
You must receive a prior return authorization in order to avoid any unnecessary charges and/or your product being returned to you. Please write this RA in large font on the outside of the box you will be returning. For GSA product returns, warranty or cancellations, please contact Bates Customer Service at 765-973-2411.
To learn more, read below.
All sales are final and no return of non-damaged Goods will be accepted without prior written authorization from Bates. If Bates determines that it erred on the quantity, style or other aspect regarding the initial shipment of Goods, Bates will authorize the return of saleable Goods and will forward Customer an authorization number provided the request for return authorization is made within thirty (30) days of Customer's receipt of the merchandise shipped in error. Upon receipt of authorized stock returns marked with the applicable authorization number, Bates will credit Customer's account with the price initially charged for the returned Goods plus the amount expended by customer on freight. A $3.00 per pair restocking fee and $2.50 per pair repackaging fee may be deducted from the credit if not caused by Bates' error. If Customer ships non-damaged merchandise to Bates without first obtaining Bates' written authorization, such shipment will be refused by Bates' Return Goods Department, returned to Customer at Customer's expense and a $3.00 per pair handling fee and return freight will be charged to Customer.
Prior return authorization from Bates for damaged Goods (worn or unworn) is required. If authorized, Bates will authorize the return of saleable Goods and will forward Customer an authorization number. Damage Goods should be shipped in cartons marked "DAMAGED" and if worn, also marked "WORN" and be marked with the applicable authorization number. Bates' Quality Assurance Department will inspect return Goods upon receipt and determine whether such Goods are actually of inferior quality. If inspection reveals no legitimate reason to issue credit, Bates will inform Customer that there is "No Credit" and such Goods will be immediately disposed of unless: 1)Customer has specifically requested that all "No Credit" Goods be returned to Customer, or 2)Customer has enclosed a note with the Goods requesting that specific Goods be returned if "no credit" can be allowed. Return of "No Credit" Goods shall be at Customer's expense.
In the case of damaged but unworn Goods, Bates will credit Customer's account with the price initially charged for the Goods plus the amount expended by Customer on freight. In the case of damaged but worn Goods, Bates will credit Customer's account with an amount equal to a percentage of the amount initially charged Customer for the Goods, plus the amount expended by the Customer on freight. This percentage will be 100%, 50% or 0% based on the estimated normal degree of wear (exclusive of the defect) remaining in the Goods when returned, as determined by Bates' Return Goods Department.
All authorized stock returns and all returns of damaged Goods must be shipped in compliance with Bates' returned goods procedure to the following address or such other address as communicated to Customer in writing and will not be accepted at any other location: Bates Return Goods Department, 9300 Courtland Dr., Mailcode HD-102, Rockford, MI 49351.
Bates warrants that upon delivery, the Goods will be free from defects in material and workmanship under proper and normal use. Goods shall be consider "defective" if the defect materially impairs the value of the Goods for their intended use to Customer or the end-user. Bates further warrants that all Goods and services will be produced and furnished in accordance with applicable laws and regulations, including the Fair Labor Standards Act of 1938, as amended.
Bates' liability for a defect in the Goods, whether based on contract, tort, warranty, strict liability, or any other theory, shall not exceed the purchase price of the defective Goods. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. IN PARTICULAR, THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDY OF REPAIR OR REPLACEMENT PROVIDED UNDER THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES. BATES SHALL HAVE NO LIABILITY TO THE CUSTOMER FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY NOT CAUSED BY NEGLIGENCE OF BATES, PROPERTY DAMAGE, LOST PROFITS OR OTHER ECONOMIC INJURY DUE TO ANY DEFECT IN THE GOODS OR ANY BREACH OF THIS AGREEMENT BY BATES. BATES SHALL NOT BE LIABLE TO THE CUSTOMER IN TORT FOR ANY DEFECT IN THE DESIGN OR MANUFACTURE OF THE GOODS.
No representative, agent or dealer of Bates has authority to modify, expand, or extend this warranty to waive any of the limitations or exclusion of this Warranty, or to make any different or additional warranties with respect to any Goods or services furnished by Bates.
Orders may not be changed or canceled without the written approval of Bates. Customer may request cancellation of a purchase order by submitting a written request to Bates' Customer Service Department. Customer will reimburse Bates for all expenses and losses resulting from any Customer change or cancellation.